Overview
A multi-location clinic chain needed to reduce front-desk call volume while improving appointment attendance and patient communication.
The challenge
Staff spent hours answering the same FAQ calls. No-shows hurt revenue and follow-up care was inconsistent across locations.
Our solution
We built a patient support system with an AI chatbot on the website, SMS appointment reminders, automated follow-up sequences, and seamless handoff to staff for complex cases.
Key deliverables
- Website AI chatbot with clinic FAQs
- SMS appointment reminder flows
- Post-visit follow-up sequences
- Staff handoff and escalation rules
Results
Most routine queries are handled automatically. No-show rates dropped and patients receive consistent communication across all clinics.
90%
Queries auto-handled
22%
Lower no-show rate
4
Clinics connected
15 hrs
Saved weekly per location
“Patients get answers instantly and our front desk can focus on people who truly need in-person help.”